Returns & Refunds Policy
Last updated: [01.18.2026]
Thank you for shopping with Looneytravels.
We sell digital travel products and custom-made physical items. Due to the nature of these products, different refund rules apply depending on what you purchased.
Digital Travel Guides
We offer a 7-day money-back guarantee on our main digital travel guides.
If you are not satisfied, you may request a refund within 7 days of purchase by emailing:
Please include your order details so we can locate your purchase.
Approved refunds will be issued using the same payment method you used at checkout.
After 7 days, all digital guide sales are final due to the immediate and irreversible nature of digital delivery.
Other Digital Products
All other digital products are non-refundable once delivered, unless:
The file is defective or inaccessible, and
We are unable to provide a working replacement
In such cases, please contact us and we will resolve the issue.
Custom-Made Physical Items (e.g. T-Shirts, Hoodies, Puzzles)
All physical products are made to order and are non-returnable due to their custom nature.
However, if your item arrives with a manufacturing defect or printing error, we will work with you to resolve the issue.
To request help:
Email looneytravel@gmail.com
Include your order number
Attach clear photos of the defect
Claims are typically reviewed within 48 hours. If the issue is confirmed, we may offer a replacement or refund depending on the case.
Gifts
If an item was marked as a gift and shipped directly to the recipient:
Any approved refund will be issued as store credit
If the item was not marked as a gift:
Any refund will be issued to the original purchaser
Contact
For any questions regarding this policy, contact:
Looneytravels
Email: looneytravel@gmail.com
